Budgetra — Support

Last updated: September 23, 2026

Contact us

We usually reply within two business days. Writing from inside the app (Settings → Feedback) is the fastest way, because it attaches your app version and device model automatically.

Frequently asked questions

How do I restore a purchase I already paid for?

Open Settings and tap any feature marked with the PRO badge. The Budgetra Pro screen opens — tap Restore Purchases at the bottom. Make sure you are signed in to the same account you used for the original purchase — your Apple Account on iPhone or your Google account on Android.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us.

iPhone: open the Settings app → tap your name → Subscriptions → Budgetra, and cancel there. Cancel at least 24 hours before the renewal date, otherwise the next period is charged.

Android: open the Google Play app → tap your profile picture → Payments & subscriptions → Subscriptions → Budgetra, and cancel there.

Where are my backups stored?

Never on our servers.

iPhone: in your own iCloud Drive. You can find them in the Files app → iCloud Drive → Budgetra → Backups. iCloud Drive must be enabled on the device; if it is off, Budgetra will report that backup storage is unavailable.

Android: automatic backups are kept in the app's private storage on your device, which is erased if you uninstall the app. To keep them safe, open Settings → Backups → Connect Google Drive: encrypted copies are then also stored in a hidden, app-only folder of your own Google Drive. Budgetra cannot see any other files in your Drive. You can also use Settings → Backups → Export to file and save the file wherever you like.

How do I restore my data on a new phone or after reinstalling?

iPhone: sign in to the same iCloud account with iCloud Drive turned on, then open Settings → Backups and restore a backup from the list. You will need your backup password.

Android: on the last page of the welcome screens (tap Skip to get there), tap Restore from Google Drive and choose the Google account you used before. You can also do it later in Settings → Backups → Connect Google Drive and then restore any backup from the list. You will need your backup password.

I forgot my backup password. Can you recover it?

No, and this is by design. Backups are encrypted with a password only you know — we never receive it and it is not stored anywhere outside your device. Without that password the backup cannot be decrypted by anyone, including us.

How do I get my data out of the app?

Settings → Backups → Export to file creates a full backup file you can keep anywhere. Budgetra Pro additionally exports your data as CSV or PDF.

How do I delete my data?

All your financial data lives on your device, so deleting the app removes it. On iPhone, backups are kept separately — delete them in the Files app → iCloud Drive → Budgetra → Backups. On Android, automatic backups on the device are removed together with the app. If you connected Google Drive, delete the copies there: open Google Drive → Settings → Manage apps → Budgetra → Delete hidden app data. Delete any exported backup files yourself.

Does Budgetra need an account or an internet connection?

No account is needed, and core budgeting works offline. An internet connection is only used for features that need it: voice input, exchange rates, purchases and, if you turn it on, Google Drive backups on Android.